How to Develop a Courier Management System

The development of courier companies, like any other type of business, involves the introduction of innovations based on the needs of customers and the needs of the organization itself: in management, in technology, in the services provided. In this article, we will look at an innovative approach in developing courier management system and what features to consider during implementation.

Custom Courier Service Management Software vs 3d-Party Solutions

Both custom solutions and third-party solutions have advantages and drawbacks. Custom solutions are personal and tailored to your situation. However, you must also provide support for a custom solution; such support includes training new team members on the solution’s capabilities and limitations, and you must develop and improve the code base by yourself. This requirement means that you not only know the problems to be solved but you can solve them without creating further problems.

The main difference between in-house and third-party courier management software is the entity responsible for the delivery operation. Businesses using the in-house model maintain control over the delivery operation. Outsourcing the delivery service to third-party companies means entrusting the contractor with the delivery. One model isn’t better than the other—each offers a unique set of advantages and limitations.

Fintech SaaS tool to improve supply chain

Cost

The end goal of every business is to turn a profit. For that purpose, each business needs to find a budget that enables the distribution of the overall budget in a way that maximizes profits. Since delivery models cost can influence your company’s growth, make sure the models you choose can sustain your business for the long term. In-house courier management system incurs many costs. Be sure to do the math before deciding one way or another. 

Fast-growing startups and companies looking to scale quickly can leverage the existing infrastructure third-party companies offer, along with low overhead costs. Make sure you carefully select your third party courier management system because they’re going to become an extension of your business and will represent your brand with every shipment.

Customization

While small retailers can run smoothly with only emails, spreadsheets, and dedicated CRM tools for purchasing and customer service, companies with high-volume shipping need to integrate a complex set of digital platforms.

If you have the funds to invest in intelligent systems, you could manage, monitor, analyze, and optimize every aspect of the delivery. A cloud-based warehouse management system (WMS) keeps an eye on every aspect of the fulfillment. An e-commerce store integrated with a customer management system, real-time inventory listings, and online tracking creates a seamless purchase experience that connects all parties involved.

Companies with low budgets or new businesses looking to scale slowly can take advantage of the digital platforms offered by third-party delivery services.

Better Route Planning

Mapping and navigation software development for managing and tracking vehicles on the road, ensuring transportation security.

Such solutions are used for:

  • marine navigation;
  • air and land transport tracking;
  • location identification;
  • digital map managing.

Safety

This is something that third-party services cannot promise at the same level. However, the security of your data and that of your customers is paramount, and is one of the key factors in deciding in favor of custom development.

Сourier Management Software Features 

Shrinking delivery time, ballooning customer expectations, and cut-throat price wars are making managing deliveries a herculean task. To find the right balance between all these aspects, it’s important to ensure robust last-mile delivery operations. A delivery management software can empower businesses to shrink costs, drive super-fast deliveries and help keep your customers loyal.

But not all delivery management software available in the market will address your pain points.

Here is a quick checklist of features that you should look for in a delivery management software before you invest in one. 

Personal Profile Management

This is the most critical aspect of a successful on-demand delivery. Once the order comes in, the next important question is how it should be assigned to complete the SLA in time? This depends on multiple factors. Earlier, organizations would assign the tasks manually, which needed a lot of effort coordinating with the team. In a delivery management solution, this part is automated with the delivery scheduling software.

A courier management software provides the operational teams with an interface to schedule pick-ups and deliveries. Taking into account all the granular details, the scheduling algorithm assigns the job to the most suitable resource. The automated scheduling and route optimization not just saves critical time but also provides end-to-end visibility into the dispatch module.

Order Information

When your operations team knows exactly where drivers are at all times, you keep drivers accountable and efficient. With a dashboard that alerts you when a driver is running late, you can manage any exception before it gets real.

Navigation & Route Optimization

Such feature requires adding as many maps as possible to cover all the countries where you company is operating. Besides, we advise to work constantly on the improving of algorithms and select the most efficient route to ensure you slash fuel costs, waiting time, and time-to-deliver.

Proof of Delivery

Smartphones with GPS have revolutionized the entire process of traceability, making real-time updates a necessary norm. Push notifications have altered customer expectations. Customers want to be involved in tracking their order delivery at all times. A good delivery management software must provide customers the option to track their deliveries at every stage along with any alerts required. Providing access to the delivery person’s location is also essential so that the customers know where he has reached and can guide him if need be.

For organizations, this live delivery tracking helps in getting a lot of critical information like tracking the fleet, viewing the route taken, and analyzing pick-up/drop timings. All these insights bring more transparency to build leaner delivery operations. Also, delivery route planning software helps to get optimized routes, which adds to the delivery efficiency.

Communication Tools

As a result, courier tracking software must provide a complete and dynamic communication solution for all parties involved in the delivery process. As a result, software developed to handle business operations is tasked with creating links between each system component. Most commonly, a communication module is installed, which can dynamically define events to be sent to consumers at specific points in time.

Web application for logistics companies

Users can choose from the following channels:

  • SMS;
  • Email;
  • Notification;
  • Webhook (API Call);

The message could contain the following information:

  • Tracking Link;
  • Order Invoice;
  • Driver Phone Number;
  • Vehicle Information;
  • Order Price;

By using communication, all parties involved in the order can receive messages about all events during the order process. The following people can be recipients:

  • Individual Customers
  • Business Customers
  • Pickup Contact
  • Drop Off Contact
  • Driver

Push Notifications

Besdies all above, we recommend implementing the Push Notifications feature when you develop a courier tracking system.

This will help keeping your drivers updated on the most important matters: new delivery orders, changes in current orders, status updates, etc.
It can help your couriers never miss anything important and always react on time.

The exact list of cases to trigger Push Notifications can be set through an Admin Panel. What else users should find in their admin panel, you can read further.

Admin Panel Features for Courier Management Software

The Admin panel is the power panel that has the power to customize the app and have insights about codependent domains – customer management and driver management. Let us learn why we need this panel.

ERP\CRM Connection

Courier integration with an ERP system is a challenge that is faced by many businesses. Order fulfilment is a critical element of an eCommerce process and business operations. It ensures that customers know that their orders will be dispatched quickly and efficiently is one of the key factors in repeat business and customer satisfaction. Whilst many businesses pride themselves in great customer service through a quick and efficient service, a wide number require employees or dedicated dispatch teams to manually extract orders from business software and place them with a carefully selected courier service for fulfilment.

Repetitive manual processes can be costly, time-consuming and a pain that many businesses can live without. Automating the processing of orders for fulfilment can not only improve the efficiency of your dispatch processes but will also assist in maintaining high customer service levels.

Establishing seamless courier system integration with an ERP system enables the automatic synchronisation of information between business systems and applications with your selected courier service(s). In return, it provides the ability to eradicate repetitive employee administration which can significantly reduce order to dispatch times.

Courier Tracking 

When your operations team knows exactly where drivers are at all times, you keep drivers accountable and efficient. With a dashboard that alerts you when a driver is running late, you can manage any exception before it gets real.

Order Delivery Management

Do you have multiple fleets of drivers or handlers who operate out of different stores? From your admin dashboard you can easily manage them separately as well as control where exactly is your order right now and the estimated time of delivery.

Manage Couriers

At every critical stage of courier route, SMS alerts are automatically sent to customers so that drivers can focus on their route. If need be, they can easily communicate directly with customer in the app. Key features like proof of delivery ensure a safer delivery experience.

logistic SaaS software for buyers and suppliers

Fleet Management

Fleet management aims to maximize efficiency, increase productivity and improve safety for an organization's vehicles and drivers. Often this achieved using a combination of vehicle tracking, reporting on fuel consumption, monitoring of driver behavior and management of vehicle maintenance.

Revenue & Expense Management

Quit using a calculator. If you run a cash business, you can now track any driver’s cash payments right from your dashboard. You can record a float, offer cash bonuses, and settle up at the end of a shift, too.

Dashboards

The easy tab or column in the app that allows you to access all information related to the warehouse placed orders, and orders shipped.

Communication

Learn about your customers’ wants and get access to personally monitor their journey or order request. Know their feedback and associated parties involved in delivery through courier delivery tracking app. You can also send personalized messages and offers to a set of customers for business promotion through the app.

Agent API 

The Symphony Agent is responsible for encryption and decryption of messages and content sent to and from a bot. As a result, the Agent API is used to build applications that send and receive messages and content.

Cost

The courier delivery app is made with the integration of these domains (as mentioned above). To work on your cost, you can make adjustments with the sub-features and the functionality of each domain.

If you are thinking of making an app with all 4 domains and all of them having features as stated above, the cost estimates go around 50000 US dollars on an average.

To add more features, better graphics, and the framework you choose to develop parcel service apps could exceed even 140 000 US dollars. The price keeps fluctuating as per your needs and requirements.

Courier Technologies

Due to all above, the development of an mobile courier management system is a quite complex project from the technical perspective. Though, with the right tech stack, you can facilitate this process, saving your time, money and other resources:

  • We recommend using React Native as a framework — a key tool for mobile application development. With its help, you’ll be able to create both Android and iPhone applications with the same codebase.
  • An in-app chat feature can be implemented with the help of Sendbird SDK.
  • You’ll almost surely need Google Maps services to implement tracking into your delivery system.
  • To cut down route planning time and show more efficient routes, you can use the Routific API.
  • Some good Push Notifications services include Firebase Cloud Messaging, OneSignal and Urban Airship.

Examples of Creating Courier Management Software

Our company has been developing software for logistics companies since 2007 and we continue to support some projects to this day.

The busiest courier SaaS platform for the logistics industry

Trusted by over 7,000 businesses since 2000. Processing over 170,000 loads per month. Handling and managing more than 50,000 available vehicles of its clients. Making over £190M worth of contracts per year. It serves the full flow from posting the load to its final delivery helping transportation companies and individuals to do their work with ease.

This courier SaaS product was created in the early 2000s and after successfully passing the post-MVP phase and getting good traction, they had to grow an IT department which was difficult and expensive in the UK. We met them at the beginning of active growth, all their software required refactoring and modernization. We developed a transformation plan and run a small pilot project to show how we can help and solve the problems they had. That was the beginning of long and profitable cooperation.

Courier management software development

We started with a dedicated team of 6 IT engineers in 2007 and today it is a large IT department that consists of 34 engineers including front and back ends development, database, and big data engineering, data science, server infrastructure management, QA, task management, and business analysis. The whole team works closely with a core business team in the UK showing an example of effective and long-term collaboration between business and offshore development teams.

The whole set of fleet and load tracking features were implemented for couriers and customers. The platform tracks all vehicles and loads and visualizes them on the map using 15+ TMS providers or GPS in smartphones.

The map shows current loads with destinations and available transport with movement direction.

Courier SaaS tool

 

Delivery ETAs, delays, fleet and load statuses, route history are displayed and updated on the fly.

All map visualization and geocoding were initially done with Google Maps and now changed to Here WeGo.

Courier companies can add their drivers and vehicles. A simplified UI was done for individual drivers with only one car. The courier manager can post jobs to subcontract a driver.

Fleet real-time management is done with a web or mobile app and telematics integration systems.

Couriers can filter loads by many parameters such as vehicle type, region/area, etc., expose their availability, look for the closest loads, apply for a job by sending a quote, communicate with customers using an external communication tool.

The back-end we built is capable to handle and process:

  • 5,000 members in the EU who brought over 50,000 vehicles;
  • 230,000 loads per month;
  • Tons of real-time tracking requests from all fleet we have in the system;
  • Hundreds of thousands of internal messages, emails, and SMS alerts sent between customers and companies;
  • 7 white label partners working simultaneously;

Courier SaaS application for transportation business

Today we are proud to be a part of the highly technical and very successful SaaS solution. Building long-lasting relations is never easy, we have been accurate with all the details through the years.

Even today we are striving to improve our integration in the business optimizing our costs and processes. And yes, we would be glad to share our expertise in setting up long-lasting relations for any other SaaS tool that is about to take over the world.

Courier network and communication SaaS tool

It helps users to find new partners and agents, documents and feedback exchange, rates posting, chatting, etc. It’s a professional network for courier and logistics workers. Implemented as a B2B SaaS tool it connects service providers and customers in the transportation industry closing their communication needs and helping to optimize processes.

This project was a continuation of our other brainchild. Our customers with a huge experience in the transportation domain found a serious gap in the industry - a lack of a communication tool for courier service providers and their customers. A lot of inefficient business communication is happening between professionals and freight customers.

Courier SaaS tool

 

Originally this tool was planned to be a part of another customer's logistics SaaS system. We focused on designing and architecting the main features of this communication tool to test them on its real customers so we had quite a big list of existing early adopters. After polishing this solution and gaining positive feedback from its clients, we redesigned this tool into a SaaS platform with a subscription model and set up an additional business for our customers.

Sum Up 

The market has shifted to digital platforms and that is why sites like Amazon have become a major hit. However, these delivery service apps work based on logistics. It needs different panels and domains to work. But, in order to make everything run smoothly and also make your business grow, depending on courier service apps is important. And if you make one, you can earn even more with a one- time single investment.

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Get in touch with us and let's discuss your case. We will gladly share our knowledge and experience with you and find the most suitable option for you.

 
Andrew
Ryzhokhin
Chief Executive Officer

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